Support
Contact Kemo IPTV support
Everything runs through one WhatsApp conversation — ordering, setup and troubleshooting — so you are not repeating yourself to three different people.
What to include
Four things that help us help you faster, so we are not going back and forth for details we could have had up front.
- The device you are using — Firestick, Samsung TV, iPhone and so on.
- The app you are using — Smarters Pro, TiviMate, Smart IPTV.
- What you see on screen, in your own words. A photo of the TV is genuinely useful.
- Your order reference, if you have subscribed already.
How to reach us
- WhatsApp — the fastest route, and the only one where we can act on the account directly.
- Hours
- Hours — messages are answered by people, not a bot, so replies are not instant around the clock. We will tell you if there is a wait rather than leaving you guessing.
- Scope
- What we can help with — orders, setup, troubleshooting, refunds and account changes. We cannot add a channel that is not carried upstream, and we will say so rather than string you along.
Try the guides first
These pages are available any time, and often answer the question directly. The troubleshooting page covers buffering, logins and a blank guide; the setup guides cover installation per device.
iptvkemo.xyz is the official online provider for Kemo IPTV subscriptions, setup guidance and customer support. See about us.