Refund Policy

Agreeing terms before you pay

Ask us for the refund window before you pay, and we will confirm it in writing in the same WhatsApp conversation. Keep that message — it is the term you can hold us to.

We would rather agree this in advance than argue about it afterwards. If we cannot give you terms you are comfortable with, do not buy.

How to claim

Contact us the same way you ordered — message us on WhatsApp — and say you would like a refund. Include the order reference from your original message if you still have it, as it makes the process faster.

We will confirm receipt and process the refund to the method you paid with. Where a payment method cannot accept a refund, we will agree an alternative with you.

What is not covered

Requests made after the guarantee period has ended.

Accounts where we have evidence of sharing credentials beyond the device limit on your plan, or of resale.

A specific channel being unavailable in your region. Channel availability is subject to regional licensing, changes without notice, and is outside our control. If this matters to you, ask us before subscribing.

Before you ask for a refund

If the problem is technical, it is often a setup or connection issue rather than the service. The troubleshooting page covers the common causes and takes a few minutes. We would rather fix it than refund it, and you would probably rather watch than wait.