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Frequently Asked Questions

Everything you need to know about Kemo IPTV. Can't find your answer? Contact our 24/7 support team.

Yes, Kemo IPTV offers a 24-hour free trial so you can test the service before subscribing. Contact support to request your trial credentials. All subscriptions also come with a 14-day money-back guarantee, so you can get a refund if the service doesn't meet your expectations.

Kemo IPTV works on a wide range of devices including Amazon Firestick, Fire TV, Samsung and LG Smart TVs, Android phones and tablets, iOS (iPhone/iPad), Windows PC, Mac, Roku, MAG boxes, and any device that supports IPTV apps like IPTV Smarters Pro, TiviMate, or Perfect Player.

Yes. The number of simultaneous connections depends on your plan: Starter (1 device), Standard (2 devices), Premium (3 devices), and Family (5 devices). All devices on the same plan can stream simultaneously.

Kemo IPTV supports SD, HD (720p), Full HD (1080p), and 4K UHD streams depending on the channel source and your internet connection. A minimum of 10 Mbps is recommended for HD streams and 25 Mbps for 4K content.

Buffering can occur due to a slow internet connection, server congestion, or your network setup. Fixes include: (1) Connect via ethernet instead of Wi-Fi, (2) Restart your router, (3) Use a VPN to bypass ISP throttling, (4) Switch to a lower quality stream, (5) Clear your app cache and restart. Kemo IPTV uses anti-freeze technology to minimize buffering on compatible streams.

A VPN is not required to use Kemo IPTV, but it is strongly recommended. A VPN can improve streaming speeds by bypassing ISP throttling, protect your privacy, and allow access from regions with geo-restrictions. Popular choices include ExpressVPN, NordVPN, and Surfshark.

Kemo IPTV offers a 14-day money-back guarantee on all subscription plans. If you're not satisfied within the first 14 days, contact support and request a full refund. Refunds are typically processed within 3–5 business days.

Kemo IPTV accepts major credit cards (Visa, Mastercard), PayPal, and cryptocurrency payments. All transactions are secured with SSL encryption.

Kemo IPTV offers over 21,000 live TV channels covering sports, news, entertainment, kids, adult content, and international channels from 50+ countries. The VOD library includes 40,000+ movies and TV series.

Yes, Kemo IPTV includes a full EPG (Electronic Program Guide) for compatible channels. To enable EPG, enter the EPG URL provided in your welcome email into your IPTV app's settings. EPG is supported in IPTV Smarters Pro, TiviMate, and Perfect Player.

Kemo Sat IPTV (also known as Kemo Sat) is an alternative branding for the same Kemo IPTV service, often used in European and Middle Eastern markets. The service, channels, and features are identical to the standard Kemo IPTV offering.

Kemo IPTV provides an M3U playlist URL and/or an Xtream Codes API that works with third-party IPTV players. The most popular compatible apps are IPTV Smarters Pro (iOS & Android), TiviMate (Android/Firestick), GSE Smart IPTV, and Perfect Player.

Still have questions?

Our support team is available 24/7 to help you with any issue.

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