FAQ
Kemo IPTV — frequently asked questions
Grouped by what you are trying to work out. If your question is not here, the troubleshooting page covers technical problems and support answers the rest.
Plans and payment
How much does it cost?
Four terms: 1 Month at $11, 3 Months at $26, 6 Months at $39, 12 Months at $69. The cheapest entry is $11 and the lowest monthly rate works out at $5.75.
Does it renew automatically?
No. You pay once for the term you choose and it ends. No card is stored and there is nothing to cancel.
How do I pay?
Payment is arranged in the WhatsApp conversation after you pick a plan. We confirm the details before anything is charged.
Can I change plan partway through?
Yes. Message us and we will work out the difference. There is no penalty for moving to a longer term.
Is there a monthly option?
Yes — a one-month plan. Longer terms cost less per month, and the site shows the monthly equivalent for each so you can compare like with like.
Devices and setup
What devices does it work on?
Firestick and Fire TV, Samsung and LG Smart TVs, Android phones, tablets and boxes, iPhone, iPad, Apple TV, Windows, Mac, MAG and Formuler. Roku works only through screen mirroring.
How many devices can watch at once?
Choose one, two, three or four simultaneous connections. One-month prices are $11, $19, $29 and $39 respectively.
How long does setup take?
Each device guide walks through the steps in order. Times vary by device and by how quickly the first channel list loads.
Do I need to buy anything?
No. If you own a Firestick or a Smart TV from the last few years, you have what you need. On Roku you may find a cheap Firestick works better than mirroring.
Quality and connection
What internet speed do I need?
Around 10 Mbps for HD and 25 Mbps for 4K, per simultaneous stream. Wired ethernet is more reliable than Wi-Fi.
Is everything in 4K?
No. Streams are carried in SD, HD, Full HD and 4K depending on the source. Many channels offer several tiers, and the lower one is often more stable.
Why does it buffer?
Usually the connection rather than the service. The troubleshooting page works through the causes in the order most likely to fix it.
Do you guarantee uptime?
No, and we do not publish an uptime percentage. Streams depend on your connection, your hardware and upstream infrastructure, and we are not in a position to measure a figure we could stand behind.
Trial and refunds
Is there a trial?
Yes. Request a free 24 hours trial and test the service on your own device and connection before subscribing.
What is the refund policy?
The 7-day window and the exclusions are set out in full on the refund policy page rather than buried in the terms.
About the service
Are you connected to the broadcasters or networks whose channels appear?
No. Broadcaster, network, studio, sports-league and channel names and marks belong to their respective owners. They do not endorse us and are not connected to us — we mention them only to describe what a category contains.
Where are you based?
Support runs through WhatsApp, not a ticket queue. The contact page has the number to message.
Is this legal where I live?
Laws on receiving and viewing television content differ by country and sometimes by region. You are responsible for complying with the law where you live. The content and licensing page sets out our position plainly.
Not answered here?
Technical problems are covered step by step on the troubleshooting page. Anything else, just ask.